LEGAL

Privacy Policy

Last updated: 9th October, 2026

1. Who we are

House of Citadel (“we”, “us”, “our”) is the controller of the personal information collected through this website. Our address is 14 Cobnut Close, Hatfield, Hertfordshire, AL10 9AD. You can contact us at info@houseofcitadel.com or on +44 7887 761905.

2. What information we collect

Information you give us through our contact and investor enquiry forms: your name, email address, telephone number, the subject of your enquiry, and your message.
Information you give us by email, phone or in person.
Technical information collected automatically, such as your IP address, browser type and the pages you visit, held in our hosting provider’s server logs.

We do not ask for payment details through this website.

3. How we use your information

To respond to your enquiries and provide the services you ask about.
To manage our relationship with you.
To keep our website secure and working properly.
To meet our legal and regulatory obligations.

We will only send you marketing emails if you have asked us to, and you can opt out at any time.

4. Our lawful bases for using your information

Under UK data protection law, we rely on:

Legitimate interests, to respond to enquiries and run our business, where this does not override your rights.
Contract, where we need to take steps at your request before entering into an agreement, or to carry out one.
Legal obligation, where we are required by law to keep or share information.
Consent, where we ask for it, for example for optional cookies [or marketing]. You can withdraw consent at any time.

5. Who we share your information with

We do not sell your personal information. We share it only with:

Our website hosting and email service providers, who process it on our behalf.
Google, when you load pages that include Google Maps or Google Fonts, which may receive your IP address.
Professional advisers, and public authorities where we are legally required to.

6. International transfers

Some of our providers may process information outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or an approved adequacy arrangement.

7. How long we keep your information

We keep enquiry information for 6 months after our last contact with you, unless we have an ongoing relationship with you or are required by law to keep it longer. Messages submitted through our forms are stored securely in our website’s administration area until deleted.

8. Your rights

You have the right to:

ask for a copy of the information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information in certain circumstances;
ask us to restrict, or object to, our use of your information;
ask for your information in a portable format; and
withdraw consent where we rely on it.

To use any of these rights, contact us at info@houseofcitadel.com. We may need to verify your identity first. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

9. Cookies

This website uses only the cookies and similar technologies it needs to work, plus those set by embedded content such as Google Maps.

10. Links to other websites

Our website links to third-party sites, including social media. We are not responsible for their privacy practices, so please read their policies.

11. Security

We take reasonable steps to protect your information, but no method of transmission over the internet is completely secure.

12. Children

This website is not aimed at children, and we do not knowingly collect their information.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date above.

14. Contact us

House of Citadel, 14 Cobnut Close, Hatfield, Hertfordshire, AL10 9AD. Email: info@houseofcitadel.com. Telephone: +44 7887 761905.